Orders & Returns Frequently Asked Questions

Important Information for you to know before you order from Spirit Accessories.

Orders

Orders placed will ship from Spirit Accessories in 24 hours if the items ordered are in-stock. If your order is due by a certain date, please call or email us. We are here to help and we want your order and will work to meet your date.

Custom Orders & Personalization

Including: pom pons, shorts and shirts with custom lettering, bags with names, and any other garment with personalization. These orders take up to 2 weeks to customize and are non-returnable. Group Orders with custom Design T-shirts take up to 2 weeks to complete.

International Shipping

Shipping cost are calculated differently due to the high shipping cost, email us for quote.

Returns & Exchanges

Returns may be made within 5 days. There is no restocking fee. Spirit Accessories is a company with quality products and triple level verification on shipping order to insure a complete and correct order. We view the ordering process online as a partnership between the customer and Spirit Accessories. Please verify your order prior to submission because that is the order we will ship your way. Shipping is a real cost for a company so if the order placed is correctly shipped the return/replacement shipping charges will be the responsibility of the customer.

Payment

Check, money order, Visa, Master Card, school purchase order.

School Purchase Order or letter of authorization (on school letterhead), must be signed and fax or emailed to us.

Note: Payment must be received BEFORE your order will be processed.

State Tax in Oklahoma is 8.517%.

E-mail Product Coupons

Sign-up to receive periodic e-mail product coupon codes. Please enter the coupon code at the time of order. They will not be honored after the order is processed.

Sample Product Checkout Policy

Sorry we are unable to send out samples. If you would like to see items we can place order for the items and you are able to return based on good return condition.