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Important Information for you to know before you order. Orders Orders placed will ship from Spirit Accessories in 72 hours, if the items ordered are in-stock. (If the items are not instock, your order will go on hold until the backordered item is received.) This includes orders that have chosen FedEx 2nd day or FedEx Next day. If your order is due by a certain date, please indicate the date when placing your order. To calculate how long your order will take to reach your home or business, add the appropriate transit time + 3 business days. Please note item numbers at the top of each product page. See below for shipping cost. 8.517% Sales tax applies to Oklahoma residents only. Custom Orders Custom orders include: pom pons, shorts and shirts with custom lettering, bags with names, and any other garment with personalization. These orders take up to 2 weeks to customize and are non-returnable. Shipping Your shipping cost is determined by your order total. Orders shipped 2nd Day or Next Day will be charged air shipping per box. For Example, A large order that requires 2 boxes will be charged 2nd Day $5.00 extra per box or Next Day $15.00 extra per box. Note: Most orders require 1 box. All orders are shipped UPS Ground unless otherwise specified. Transit time varies state to state. Tulsa (Oklahoma) Metro Area residents may pick up their orders at the Spirit Accessories store. Hawaii and Alaska will be charged 2nd Day Air shipping. International Shipping All international shipments will be charged Next Day Air shipping charges. We will ship those packages through the United States Postal Service. Canada and Mexico will be charged 2nd Day Air. Those packages will be shipped through the United States Postal Service. All International Shipments will take 5-15 days to receive. Backorders Customers will not be notified if an item has been backordered. If you need your order by a specific date, please call, or fax customer service. To check the status of your order, call customer service at 1-800-338-0547. Returns & Exchanges Returns may be made within 45 days. There is no restocking fee. Return shipping charges will be the responsibility of the customer. No returns or exchanges on personalized garments or on sale items. Payment Check, money order, Visa, Master Card, school purchase order, or letter of authorization. School Purchase Order or letter of authorization (on school letterhead), must be signed and accompany order form. Note: Payment form must be received BEFORE your order will be processed. Every effort has been made to guarantee the prices and availability of the products contained in this website, however in the event there are discrepancies in-store information will take precedence. Ordering Hours by Phone 9am-6pm CST Monday-Friday 10am-5pm CST Saturday Closed Sunday Spirit Accessories toll free 1.800.338.0547 local 1.918.744.8606 fax 1.918.747.4293 E-mail directory We will respond to your e-mail Monday-Friday 9 A.M. to 5 P.M.
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